Terms and Conditions

1. Introduction

Welcome to Wall 2 Wall Furniture and Mattress. By accessing or using our website (www.wall2wallfurniture.com), you agree to comply with and be bound by these Terms and Conditions. If you do not agree to these terms, please refrain from using our website.

2. Products and Pricing

All products listed on our website are subject to availability and may be discontinued without notice. Prices are subject to change without notice. We make every effort to ensure that the information on our website is accurate, but errors may occur.

3. Special Orders

No Cancellation: Special orders are NOT subject to cancellation. Once placed, special orders cannot be changed or canceled under any circumstances.

4. Sales Policy

All Sales are Final: All sales made through Wall 2 Wall Furniture and Mattress are final. We do NOT offer refunds or exchanges on any purchased items once delivered, excluding defective merchandise as per the warranty terms. This policy ensures that you are receiving a brand-new item directly from our warehouse or factory.

5. Delivery Information

• Free Delivery Within Surrounding Areas: We offer free delivery for all orders within the surrounding areas as defined by our delivery zone. You will be notified during the checkout process.
• Freight Shipping for Larger Items: For items that require shipping by common carrier, customers will need to obtain a freight quote. These items are not eligible for free local delivery.
• Not Everything Can Be Shipped via Common Carrier: Certain items cannot be shipped this way. Please contact us for assistance.
• Manufacturer Delays: We are not responsible for delays caused by the manufacturer.

6. Warranty Information

• Mattress Warranties: Warranties are void if placed on an unapproved foundation or if stained.
• Manufacturer’s Warranty: Subject to manufacturer approval and discretion.
• Aftermarket Warranty Plans (ServeCo): Claims must be processed directly with ServeCo.

7. Order Cancellation and Returns

• Order Cancellation: You may cancel before shipping. If shipped, follow the return process.
• Returns, Exchanges, and Refunds: Not accepted after delivery, unless the product is defective.
• Exchanges: Subject to store approval. Contact customer service.

8. Shipping and Handling Fees

Fees apply for items not qualifying for free delivery or requiring freight shipping. Calculated at checkout based on weight, size, and location.

9. Damaged or Defective Items

Please notify us within 48 hours of receiving a damaged or defective item. We will arrange replacement or repair at no extra charge per our return policy.

10. Removal of Old Furniture

Old furniture may be removed during delivery. It may be donated, sold, or disposed of. Service not available post-delivery.

11. Privacy Policy

We respect your privacy. Please refer to our Privacy Policy for how we handle personal data.

12. Limitation of Liability

We are not liable for indirect, incidental, or consequential damages related to product use or delivery delays, except as required by law.

13. Modifications to Terms and Conditions

We may update these terms at any time. Check this page regularly for updates. Latest revision date will be noted below.

14. Governing Law

These Terms and Conditions are governed by the laws of the state/province where Wall 2 Wall Furniture and Mattress is located.

15. Contact Us

If you have any questions or need assistance, please contact us:

Wall 2 Wall Furniture and Mattress
527 East Main Street, Walla Walla, WA 99362
Phone: 509-876-8618
Email: brian@walltowallfurniture.com